Well I spent 4 1/2 hrs on the phone with microsoft the other day. I got mine to install. Had to disable windows firewall, windows defender, & my antivirus program. Do a selective startup and disable all of those in it, that way none of its running when you reboot. Then try installing. If it doesn't do it on its own then try a manual install. When it asks which port create 1 as a virtual printer port for USB. Then just show it where your drivers you downloaded are.